Google Remote Desktop, also known as Chrome Remote Desktop, can be used to remotely access a computer from anywhere using a computer, Android, or iOS device. It is cross platform and can be used in any Chromium-based browser that supports Chromium extensions including, but not limited to, Google Chrome, Microsoft Edge, Opera, Firefox, and Safari.
It is useful for tech support if you are involved with a Program related task and need some remote help.
Please keep in mind this is not a “help desk” but, there may be an opportunity for someone to walk you through your problem or perhaps be able to identify the issue you find yourself confronted with.

Here are links for:
Mac device– (click)
Windows device– (click)
These links open in a new window and take you off the site.
There are step-by-step installation directions for Mac platforms and the Windows installation is pretty straight forward.
It would be helpful if you were to install this before you request assistance.